Q: How secure is the information when transactions are conducted on your site?
A: Our site uses the very best commercial software to provide protection of information provided by our customers. We do consider this a very important issue and will continually take the necessary steps in securing our site that you our customers can have the peace of mind you desire and need to have. It is recommended that you read our Privacy Policy.
Q: What is the guarantee on your products?
A: We offer a 30 days Total Satisfaction Guarantee. See details in Terms - Satisfaction Guaranteed.
Q: What is your return policy?
A: Our return policy allows for returns within 30 days of delivery of your order. See details in Terms - Return Policy.
Q: What methods of payments do you accept?
A: We accept the PayPal, Certified Check, Money Order, Personal Check.
Q: Do you have catalog of your products?
A: We do not have a catalog. We are an online business and do not find it cost effective.
Q: Do you have a referral program?
A: Yes. If you make a purchase as a result of a referral and you let us know who gave you the referral, once verified the person giving the referral will get a 10% discount on their next purchase from us. With five referrals and in lieu of the 10% discount the person will receive a Check for $20. See details in "Terms" Referral Rewards Program
Q: Do you have discounts for large orders?
A: Large is a relative word, but for example if you are looking to purchase backpacks for all the players of a soccer team, we will certainly provide you with a discount. You will need to contact us before placing your order.
Q: Is there anything such as a size chart that can aid in knowing what size backpack is right for a person?
A: Yes there is information available to help determine size. See the "Information" page for a link to a size chart.
